Terms & Conditions

OVERVIEW

These Terms & Conditions explain how our air conditioner repair, AC service, and HVAC maintenance are provided. By requesting an appointment, contacting us through the website, or using our services, you agree to these Terms. If you do not agree, please do not use the website or book a service visit.

For clarity, “we,” “us,” and “our” refers to [Company Name]. “You” refers to the customer, property owner, tenant, or authorized representative requesting air conditioning repair or related HVAC services.

SERVICES WE PROVIDE

We provide diagnostics, troubleshooting, air conditioner repair, preventive maintenance, cleaning, and support for installation or replacement decisions for residential and commercial systems in [Service Area]. We work with many major AC brands and common system types, including split systems, ducted systems, mini-splits, and certain heat pump configurations, depending on availability and local requirements.

Every job is different. Some problems can be fixed in one visit, while others require additional parts, follow-up testing, or scheduling a return appointment. We’ll always explain the next steps before moving forward.

DIAGNOSTICS, ESTIMATES & APPROVAL

Many air conditioning symptoms—no cooling, weak airflow, unusual noises, water leaks, freezing coils, or frequent cycling— can have more than one cause. To avoid guesswork, we may perform diagnostic tests such as electrical checks, airflow measurement, coil and drain inspection, and performance evaluation.

After diagnostics, we will explain what we found in plain language and provide recommendations. No repair work is performed without your approval. If additional issues are discovered during service, we will pause, discuss options, and confirm your decision before continuing.

SCHEDULING, ACCESS & ON-SITE CONDITIONS

Appointment times may be given as a service window. Travel time, weather, parts availability, and the complexity of prior jobs can affect arrival. During peak heat, demand is high and schedule changes can happen—if anything shifts, we’ll do our best to keep you updated.

You are responsible for providing safe, reasonable access to the indoor and outdoor units, electrical panel (if needed), thermostat, and relevant areas. If access is blocked, unsafe, or restricted—locked mechanical rooms, aggressive pets, hazardous wiring, or unstable surfaces—service may be limited or rescheduled.

PRICING & PAYMENTS

Pricing may include a service call fee, diagnostic time, labor, and parts. Any estimate is based on the scope discussed and may change if new information appears during troubleshooting (for example, multiple faults or additional damage). We aim to be transparent: you’ll know what we recommend and why, before work begins.

Payment is due as agreed at booking or upon completion of service, unless a separate written arrangement is made. For special-order parts or larger jobs, a deposit may be required.

CANCELLATIONS & RESCHEDULING

If you need to cancel or reschedule, please notify us as early as possible. Late cancellations or missed appointments may result in a fee, especially during busy seasons. We understand that life happens and we’ll try to be fair—just keep us informed.

PARTS, AVAILABILITY & REPAIR LIMITATIONS

Some repairs require replacement parts that may be brand-specific, backordered, or discontinued—especially for older systems. If a part is not available quickly, we’ll discuss alternatives and realistic timelines.

While we aim to restore full performance, air conditioning results also depend on factors beyond a single repair: insulation, duct condition, filter maintenance, system sizing, heat load, and thermostat settings. We can repair the unit, but we cannot guarantee a specific indoor temperature if the environment or system design limits performance.

WARRANTY & WORKMANSHIP

We stand behind our workmanship. Warranty terms vary depending on the service performed, the parts used, and manufacturer policy. If a warranty applies, we will explain what is covered, the length of coverage, and any conditions needed to keep it valid (such as proper use and routine maintenance).

Warranty does not cover unrelated failures, pre-existing issues outside the scope of the repair, damage caused by misuse, power surges, flooding, pests, corrosion, or work performed by third parties after we complete the job.

SAFETY & RIGHT TO REFUSE SERVICE

Safety comes first. We may refuse or stop work if conditions are hazardous, including exposed live wiring, unstable access, unsafe electrical panels, contamination concerns, or aggressive animals. If possible, we will recommend steps to correct the issue so the job can be completed safely.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, we are not responsible for indirect or consequential damages, including business interruption, loss of profits, or delays caused by parts availability, weather, or factors outside our control. Our total liability for any claim is limited to the amount paid for the specific service that gave rise to the claim.

PHOTOS, DOCUMENTATION & COMMUNICATION

We may take photos of equipment (such as model plates, wiring, coils, or drainage) to document a diagnosis, support an estimate, and confirm completed work. These records help ensure consistency and accuracy. Any handling of personal data follows our Privacy Policy.

CHANGES TO THESE TERMS

We may update these Terms & Conditions to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised effective date.