Privacy Policy

OVERVIEW

This Privacy Policy explains how [Company Name] collects, uses, and protects personal information when you visit our website, request air conditioner repair, schedule AC service, or contact us. We use your information to communicate clearly, deliver reliable HVAC service, and improve the customer experience.

If you have any questions about privacy, you can contact us using the details at the bottom of this page.

INFORMATION WE COLLECT

When you request service, we may collect information you provide directly, such as your name, phone number, email address, service address, and details about the air conditioning problem (for example: no cooling, leaks, noise, or system not turning on). If payments are involved, we may collect billing-related details needed to complete the transaction.

When you browse the website, we may also collect basic technical data such as browser type, device type, pages visited, and approximate location (city/region). This helps us maintain site performance and understand what content is useful.

HOW WE USE YOUR INFORMATION

We use personal information to schedule appointments, send confirmations and updates, provide diagnostics and repair options, issue invoices, and support warranty documentation when relevant. We may also use service history to provide better follow-up and maintenance reminders (for example, seasonal tune-ups or filter schedule guidance).

We do not use your information for unrelated purposes. If we ever send promotional messages, you will have the option to opt out.

SERVICE PHOTOS & JOB DOCUMENTATION

Technicians may take photos of the indoor or outdoor unit, model and serial labels, or affected areas to document the diagnosis, confirm completed repairs, and keep accurate records. These photos are used for service purposes only. We do not publish customer photos publicly without permission.

COOKIES & ANALYTICS

Our website may use cookies or similar tools to remember preferences and measure traffic. This helps us improve navigation, speed, and clarity. You can control cookies through your browser settings. Disabling cookies may reduce functionality in certain parts of the site.

WHEN WE SHARE INFORMATION

We do not sell your personal information. We may share limited information only when necessary to provide service, such as with payment processors (to handle transactions), parts suppliers or manufacturers (to source components or support warranty), or service partners/subcontractors (only if needed to complete your job).

We may also disclose information if required by law or to protect rights, safety, and property. When we work with third parties, we share only what is needed for the specific task.

DATA RETENTION

We keep personal information only as long as needed to provide service, maintain business records, support warranties, and meet legal or tax obligations. When information is no longer required, we delete it or anonymize it where appropriate.

DATA SECURITY

We use reasonable safeguards to protect personal information, including controlled access to service records and secure handling of communications. No system can be guaranteed 100% secure, but we work to reduce risk and protect customer information.

YOUR RIGHTS & CHOICES

Depending on your location, you may have the right to request access to your personal information, correct inaccurate details, or ask for deletion in certain cases. You can also opt out of promotional messages at any time. To make a request, contact us using the details below.

CHILDREN’S PRIVACY

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us and we will take steps to remove it.

UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect changes in services, technology, or legal requirements. Updates will be posted on this page with a revised effective date.